So today I received an automated call from Cox Communications regarding my account billing. I knew this was coming because last month my debit card (which I used for my auto-payment) was compromised and I had to get a new one but never updated my records with Cox.Well, I called back and asked if I could update my info (knowing full well what they were calling about). They said sure and asked for my account (telephone) number and PIN. I don't know my PIN - mostly because it is one they randomly assign you. They would not help me any further unless I came into their office and showed picture ID. Ugh.
I became irritated, Mostly because all I wanted to do was PAY my balance and update my auto-payment records AND because I was sitting inside Alejandro in a Ralph's parking lot on my lunch break, in Mission (Hell) Valley, in 85 degree heat.
The remainder of the conversation went like this:
Me: "J3sus Chr!st. Are you serious? If there is no way to update my records without my PIN, I guess I will have to void my service and cancel."
Him: "Well, let me see. There might be another way. Oh, here, you have a secret question. 'What is your favorite food or drink?'"
[Now, this caught me off guard because I am use to these questions being about hometown, high school or pets, but not usually food or drinks]
Me: "Um, yikes, I don't know.... [long pause].... [kind of embarrassed]...vodka?"
Him: "Yes, correct."
I think he was more relieved that I got the question right because it calmed my temperament, but I couldn't believe that was my secret question and I chose "VODKA" as my answer! Oh my...
